Scott Howard Swain uses psychology and 30 years of tech experience to build AI systems that make teams more human, achieving 60% faster response times while teams actually love the results.
The story
Most business leaders think AI automation means replacing humans. Scott Howard Swain at Creative Robot proves the opposite.
With 30 years of tech experience plus psychology training, Scott doesn’t just build AI workflows – he creates systems that make teams more human, not less. His player-coach approach turns technical complexity into business wins.
Recent client results: 60% faster response times and 25 hours saved weekly during peak season. The twist? The team actually loved using the new system.
Most AI consultants drop complex solutions and disappear. Scott gets in the trenches with development teams, understanding why they resist change and designing automations that feel natural to adopt.
He’s been training his own AI chatbot since 2018 at EmpathyBot.net, giving him real experience beyond theory. His cognitive empathy approach means he builds workflows that solve actual problems, not just flashy demos.
The results: customer support bottlenecks become smooth workflows, repetitive data entry becomes smart automation, and scheduling nightmares turn into self-running systems.
What sets Scott apart isn’t just his coding experience – it’s bridging the gap between what AI can do and what businesses actually need. He transforms technical chaos into operations that teams embrace rather than endure.
When you work with Scott, you’re not getting another consultant who speaks in jargon. You’re getting someone who understands both technical complexity and human psychology needed to make automation work.
That’s how you triple efficiency without tripling headaches.
