Most AI projects fail because they’re treated as magic instead of workflow. Scott Howard Swain bridges strategy and execution—building agents that adapt to real user intent while teaching your team to ship measurable results.
The story
Most AI “initiatives” die in one of two places:
– a very pretty slide deck, or
– a very confused pilot your team quietly stops logging into.
From what we see at Creative Robot, the pattern is simple:
When AI is treated as magic, you get:
– Shiny demos no one can explain to the board *or* the engineers
– Chatbots that push users through rigid scripts and spike escalations
– “Innovation” that never touches real KPIs
When AI is treated as workflow + empathy, you get:
– Automations that quietly triple efficiency in existing processes
– Agents that plug into the stack you already have, not fight it
– Conversations that adapt to intent, confusion, and frustration
That second path is exactly where Scott Howard Swain lives.
He’s a rare player-coach:
in the embeddings, prompts, and integrations with your devs in the afternoon…
and making the business case your exec team actually understands in the morning.
His bias is “cognitive empathy first”: design AI that listens before it responds.
That’s how you get higher completion rates and fewer escalations across support, sales, onboarding, and internal tools.
If what you want is:
– a roadmap from vague AI strategy to shipped agents with real KPIs, and
– a mentor who can level up your team while building the thing,
that’s the bridge Scott brings at Creative Robot.
Curious what that would look like for your org this quarter, not “someday”?
