From 300+ unanswered customer emails daily to 2-hour response times—see how Scott’s custom AI solution relieved team burnout while capturing valuable customer insights.
The story
I remember when one of our clients was drowning in 300+ unanswered customer emails daily. Their team was burning out, and customers were waiting 48+ hours for responses.
Then Scott Howard Swain stepped in.
Within two weeks, Scott built them a custom AI solution that handled 80% of those inquiries automatically—not a generic chatbot, but a system trained on their specific products, policies, and voice.
The results? Customer response times dropped to under 2 hours. Team morale improved dramatically. And they uncovered valuable product insights from finally analyzing all that customer feedback.
This is what Scott does best. With 30 years in tech, he doesn’t just apply AI tools to problems. He creates solutions that fit smoothly with how your business already works.
Scott speaks in terms of business value, not technical jargon. His clients see real productivity improvements without implementation nightmares.
His approach is simple: find your workflow bottlenecks, build AI tools to eliminate them, and measure results in actual business outcomes.
If you’re wondering how AI could work for your specific business needs, Scott’s the person to talk to. Find him at linkedin.com/in/scottermonkey to start a conversation.
