AI solution automated 68% of customer service tasks, slashing response times from 8hrs to 30min. Human team now handles complex issues while AI manages routine inquiries. ROI seen in first month.
The story
I just had Scott Swain analyze our customer service workflow, and wow – the results speak for themselves. His AI solution automated 68% of routine inquiries while boosting customer satisfaction scores by 12 points.
What impressed me most was his approach. Instead of replacing our team, he focused on freeing them up. The AI handles repetitive tasks [password resets, shipping updates, basic troubleshooting] while our people focus on complex issues that need human judgment.
The impact was immediate: response times dropped from 8 hours to under 30 minutes, and team members report feeling more engaged now that they’re not stuck in repetitive task loops all day.
If your business is struggling with predictable, time-consuming operational tasks, AI integration might be your answer. Scott specializes in custom solutions that work with your existing systems rather than forcing you to start from scratch.
The implementation took just weeks, and we saw measurable ROI within the first billing cycle. Sometimes the smartest efficiency move isn’t working harder – it’s integrating AI in the right places.
