Workplaces drown in miscommunication. Evaluations trigger defensiveness, demands breed resentment. Scott Swain’s Chapter 3 offers a method: own emotions, observe, request without guilt.
The story
Workplaces are cesspools of miscommunication. Evaluations masquerade as feedback. “Charlie messed up” triggers defensiveness, eroding trust. Black-and-white judgments fester, demands breed resentment. Emotional chaos reigns, productivity wilts, burnout inevitable. Existence in teams feels like calculated misery.
Yet, Scott Swain offers a tepid salve in *A Practical EmPath: Rewire Your Mind*. Chapter 3 unveils Practical Empathy Practice – PEP. Own your emotions. Observe objectively. Name feelings. Uncover needs. Request positively. No guilt trips. Cognitive empathy without affective drowning. Leaders, model this drudgery: regulate, communicate transparently, build feeble connections.
It won’t save the universe. But it might blunt the despair. Read Chapter 3. Pretend it matters.
