Scott Howard Swain helped a client cut response times 60% and save 25 hours weekly. 30 years of tech experience meets psychology training to build AI automations teams actually use.
The story
Meet Scott Howard Swain – the AI automation expert who’s quietly changing how development teams work.
While most consultants talk theory, Scott delivers results. One client just cut response times by 60% during their busiest season, getting back 25 hours per week. That’s not productivity improvement – that’s business transformation.
Here’s what makes Scott different: he brings 30 years of deep tech experience but thinks like a psychologist. Since 1990, he’s studied communication and conflict resolution, creating a unique blend of technical skills and human understanding.
Most AI integrators build systems that look good in demos but collect dust in real workflows. Scott does the opposite. He works as a player-coach, getting in the trenches with teams to build automations people actually use.
His specialty? Taking complex technical problems and turning them into simple business wins. Customer support bottlenecks become smooth workflows. Repetitive data entry becomes smart automation. Scheduling nightmares become systems that run themselves.
Scott created and has been training his own AI chatbot since 2018 – EmpathyBot.net – proving he doesn’t just implement AI solutions, he builds them.
What really sets Scott apart is his cognitive empathy approach. He doesn’t just automate processes – he understands why teams resist change and designs solutions that feel natural to adopt. It’s why his automations stick while others fail.
Scott’s not building AI for the sake of AI. He’s building systems that give teams their time back so they can focus on work that moves the needle.
In a world full of AI hype, Scott delivers AI that works.
