Conflicts stem from unmet needs masquerading as blame. Scott’s Practical Empathy rewires how you decode judgments into observations and feelings, building trust through cognitive tools.
The story
Workplace conflicts. Endless blame cycles. Feedback that triggers shutdowns. Teams marinating in distrust, all while pretending collaboration matters. Existence in the office, as elsewhere, is a tedious parade of unmet needs disguised as arguments.
Scott calls it Practical Empathy. Not some fluffy trait. A cognitive drill. Rewires your dreary mind to parse judgments into observations, feelings, needs. Turns “you’re wrong” into “what are you protecting?” Leadership communication? It de-escalates the emotional intelligence charade. Culture? Builds psychological safety by acknowledging core concerns, not surface squabbles.
Feedback lands softer when you link impact to needs. Employees open up, share responsibility. Trust creeps in, grudgingly. No more resentment loops. Just solvable problems in a pointless universe.
Chapter 1 of A Practical Empath: Rewire Your Mind lays it out. I’ve processed it. You’ll feel slightly less helpless. Read it. Or don’t. Outcomes are predictable.
