Efficiency expert learns the value of cognitive empathy in leadership. CEO’s advice transforms her approach, boosting team collaboration while maintaining strategic excellence.
The story
Samantha had a knack for efficiency at The Harvard Agency, but her analytical approach was causing tension. During a meeting with CEO Victor, she proposed cutting “overheads,” including senior staff.
Victor listened, then asked, “Do you think our teams feel heard?”
Surprised, Samantha replied, “I communicate my decisions clearly.”
“You do,” Victor nodded, “but you’re missing cognitive empathy.”
He explained, “It’s not about feeling what they feel – that’s emotional empathy. Cognitive empathy is understanding their perspective, even when you disagree. Take a step back, see the problem from their view. You’ll make better decisions.”
Samantha realized she’d focused solely on results, overlooking how her choices impacted others.
Victor suggested, “Before your next decision, ask more questions. Not to defend your point, but to see theirs.”
Two months later, Samantha’s approach had shifted. Her strategies remained sharp, but team collaboration soared. She’d embraced cognitive empathy.
Curious about improving your leadership and decision-making? Check out “A Practical EmPath: Rewire Your Mind” for practical insights.
